Assistant Team Leader - Pensions Administration

Job description

Our client, a market leading pensions consultancy, requires an experienced Senior Pensions Administrator/Assistant Team Leader to assist in the running of a team that provide a service for defined / complex member events. Deputising in the Team Manager’s absence, there will be a particular emphasis on people and work management.

Duties:

· Provide support and guidance for other team members and act as a deputy to the Team Manager.
· Manage the capacity of the team through the Management Operating Framework (MOF) and forecasting model to organise the team to meet productivity, performance and quality targets, organise the working patterns to benefit the business and employee needs, manage local absence levels in line with requirements and participate in recruitment process
· Manage the performance of individuals to meet individual and business goals through performance review meetings, monitoring of individual targets and providing appropriate training and development.
· Organise and motivate team members to achieve the workflow targets based on service level agreements through coaching and direction
· Ensure continuous achievement of standard benchmarks for member service events
· Perform highly complex pensions calculations, enter pensions data and answer highly complex enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member events
· Undertake checking activity as required to support team members
· Promptly and professionally communicate with clients and scheme members on complex queries as required
· Suggest process and procedural efficiencies to the team manager

Candidates will ideally come from a 3rd party administration background however the client will consider applications from those with an in-house or life company background who can demonstrate their technical competence on DB and/or DC pension schemes.

They will have gained experience of running, or assisting in the running of a team, and will have the ability to provide feedback and identify development needs.

Previous experience of manual calculations, checking colleagues’ work and client liaison is expected,

Progression towards relevant professional qualifications (QPA/DPC/PMI) is preferred.