EXCLUSIVE: More than half go direct to a provider when sourcing benefits technology

EXCLUSIVE: Methods of sourcing benefits technology have remained relatively unchanged over the past few years, as the most popular recourse is either to go directly to a provider (52%) or via a broker (36%), according to research by Employee Benefits.

The Benefits research 2019 surveyed 290 HR professionals and was published in May 2019; it found that the majority (83%) look for easy-to-use options and functionality when it comes to benefits technology (74%). These were also the most important factors last year.

However, there have been some substantial shifts since 2018. Low cost has dropped 12 percentage points and has been supplanted in third place by data security, perhaps reflecting the continued effects of the General Data Protection Regulations (GDPR) that came into force in May 2018. Data analysis has seen a significant drop in popularity, from 60% in 2018 to 38% this year.

Two new options introduced to the survey this year have proven quite popular, as 38% of organisations value diverse access options, including mobile apps and internet sites, while 20% look for holistic support.

Click to download Employee BenefitsBenefits research 2019