Case study: Flight Centre’s engagement plan climbs high

Case study: Flight Centre’s engagement plan climbs high

Flight Centre promotes engagement using team activities and recognition.

Fleur Stafford, employee engagement and development manager, explains: “It’s important to us that our employees are engaged, that they think Flight Centre is a great place to work, will recommend us to their friends [as an employer] and recommend that people use our company to book travel.”†

The company has surveyed the attitudes of its 540 employees since June 2006 and holds focus groups for staff to discuss the survey’s results and suggest improvements to the working environment. “From these meetings, we [have] introduced our discounted medical scheme, childcare vouchers and now we are implementing a cycle-to-work scheme,” adds Stafford.

There is also an emphasis on learning and recognition, with every employee being issued with a personal development plan. Monthly ‘buzz nights’ are also held to celebrate people who have done a good job. “Not just top performers, but people who are engaged as well,” says Stafford.