Case study: National Grid stays offline for total reward statements

National Grid, which has offered total reward statements for over five years, decided against moving online when the statements were relaunched in 2010.

The relaunch was part of a wider strategy to enhance the employer brand after a staff survey indicated a lack of understanding of the total package.

Online statements were originally planned as part of the relaunch, but staff feedback indicated a preference for paper statements, says Helen Ratcliffe, global compensation and benefits adviser at National Grid.

Some staff said they would like their statements online, says Ratcliffe. “But it was felt that in order to provide a comprehensive service to employees, both paper and online statements would have been needed, and paper statements were felt to be the best approach in the short term.”

All National Grid’s UK employees receive a total reward statement.

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