26% of HMRC staff satisfied with their benefits

Just over a quarter (26%) of HM Revenue and Customs (HMRC) staff feel satisfied with their total benefits package.

HMRC’s People Survey 2013, which surveyed more than 30,000 employees as part of the Civil Service People Survey, also found that only 25% feel their pay reflects their performance.

In addition, 23% said that they feel their pay is reasonable compared to people doing a similar job in different organisations.

The survey also found that just 24% of workers would recommend HMRC as a great place to work.

An HMRC spokesperson said: “Our results are improving but we know we have much more to do. 

“Staff engagement, satisfaction with leadership, change management and training are going in the right direction and we will listen to the feedback of our workforce so we can improve further.”

Mike Down, a partner at Baker Tilley, added: “The restriction of public sector pay increases as part of the government’s austerity measures is a likely factor for HMRC staff to feel dissatisfied with their pay and benefits package. 

“Also, HMRC has embarked on a programme of running down and then closing local tax offices, with staff being transferred to much bigger tax offices in a limited number of concentrated locations, potentially further away from where they live. 

”I sense that this may well be the reason for HMRC staff feeling that their work-life balance has deteriorated and possibly gone on to have a detrimental impact on anxiety levels and a desire to leave the department.”