Case study: Volvo Cars UK
Volvo Cars UK, based in Marlow, Buckinghamshire, has made an EAP available to staff since 1993. More than 250 employees and their families have access to the scheme, allowing them to take advantage of telephone and face-to-face counselling.
Janet Burr, human resources manager at Volvo Cars, says: "We don’t have a problem with absence, but I am aware that marriage problems, financial difficulties and childcare issues are just some of the many challenges that can affect any of us at any time during our lives." She says one-in-five of Volvo Cars’ employees have used the service for personal and work problems. "I have had feedback from several employees saying that they literally could not have coped without the service," Burr adds.