Some employers still do not know what they spend on benefits provision in this area, but many focus on obtaining quality, good-value products, says Jennifer Paterson
When selecting a provider for both healthcare and group risk benefits, the top factors respondents look for are the quality of the product or service, although price competitiveness, is not far behind. This re-affirms other research by Employee Benefits showing that employers rate getting good value above pure price.
Aspects such as scheme set-up and administration, as well as ease of contact with the provider and communications support also rank highly demonstrating how many want to obtain ease of use.
The ability to pay fees (rated by 55%) ranks more highly than the ability to pay via commission (rated by 33%). Although the Retail Distribution Review affecting commission on pension products from 2013 does not affect health and risk insurances, it seems the appetite for commission is lower for this benefit too.
Read more from the Employee Benefits/Friends Life Group Risk Research 2011