Case Study: TD Waterhouse

Stockbroker TD Waterhouse International knows the importance of keeping staff in smaller offices motivated. The firm’s headquarters is based in Leeds, but it has smaller offices in Manchester, Birmingham, London and Luxembourg. Just six staff are based in its London office.

Ann Broughton, senior manager HR, facilities and procurement, says keeping staff motivated is vital to the company’s long-term success. “We want to make TD Waterhouse not only a great place to work but also a successful place to work.”

The company gives staff one-off awards for good work, and there is also a quarterly ‘champions programme’ in which employees can nominate their peers. Each year, the best of the champions is selected to go on an all-expenses-paid trip to the company’s annual conference, which this year takes place in San Diego.
The company is also a registered call centre for the televised charity events Sport Relief and Comic Relief, and transports staff in from other offices to work on those events.

“We are making a concerted effort to make TD Waterhouse successful and working in HR we are at the forefront of that innovation,” says Broughton.