Benefits are administered in a variety of ways, from Excel spreadsheets, through payroll systems, bespoke benefits technology and even all-encompassing HR information systems (HRIS). Benefits can either be administered in-house by the benefits or HR team; outsourced to a third-party provider which can supply the technology and administer the scheme(s) on an employer’s behalf, or administered online by the employer with the actual system being held by the provider.
Employers may choose to use company intranets or secure internet sites allow staff to update information themselves. This form of ‘self-service’ allows staff to report sickness absence, apply for leave days, calculate the value of their benefits among many other routine benefits and HR tasks.
Common terms related to benefits administration include:
Enterprise resource planning (ERP)
Human resource information system (HRIS)
Online holiday booking
Self-service administration systems