Case Study: InterContinental Hotels Group trials total reward statements

InterContinental Hotels Group (IHG) is trialling total reward statements to help staff appreciate the true value of its benefits.

Dave Lawrence, vice president, compensation and benefits, Europe, Middle East and Asia at the group, says: “The biggest challenge facing any total reward programme is helping employees understand and value the rewards being provided to them.

“One way to encourage greater understanding is to provide an annual rewards statement that shows this value. This type of approach can be motivational for staff and also act as a retention tool.” Employees at IHG get more than just money. There is a flexible hours programme whereby staff are free to work early or late, so long as they are at the workplace between 10am and 4pm.

During a recent head office relocation the company made sure that it created an inspiring office space for staff. “Our working environment has been designed to reflect the needs and desires of our employees. As part of the design process, employees were given the opportunity to make suggestions for the new office,” says Lawrence.
The group, which has 7,600 UK employees, offers a plethora of other perks including company cars, a discounted room rate at group hotels, a free on-site gym at head office and meals while on duty.