Cineworld employs 4,480 staff at cinemas throughout the UK, and 92% of them are paid fortnightly.
Payroll manager Jenni Bromfield says: “We have faced a number of challenges, not least the fact that most of our staff are on zero-hour contracts and have pay that varies, so it is difficult to generate the data that determines who is eligible for auto-enrolment.
“All our payroll processes are geared up for BACS payments on one key date, so if something goes wrong, it would become very complicated.”
To help manage the workload of paying and, potentially, enrolling fortnightly-paid staff, Cineworld has extended its payroll service to weekends.
Bromfield adds: “Fortunately, our team of administrators can access the payroll system from home. It’s an informal arrangement, but it works very well and enables some terribly laborious processes to be completed within the required timeframe.”
Cineworld’s auto-enrolment staging date was 1 August 2013 after it deferred its 1 May staging date by three months.