Ensign Pensions Administration has launched a product to help pension scheme members communicate with their scheme administrators.
The product, Intouch, provides video communications services, which enable employees to receive live face-to-face support from the administration team that looks after their pension.
The calls are designed to help employees share and review documents, receive live assistance and help to understand the implications of a change in personal circumstances.
Sue Applegarth (pictured), chairman of Ensign Pensions Administration, said: “Communications with members is a core issue for pension schemes and their administrators.
“While many [employees] will be content to continue to use traditional communications tools, our experience in trialing Intouch suggests this technology offers a new option to enable more effective engagement with members.”