Friends Life simplifies death-in-service claims process

Friends Life has simplified its death in service claims process by removing the need for claimants to show an original death certificate.

The service, which provides financial support if an employee dies, will now verify the death in service instantly through the government records office.

The online tool allows claims to be processed as quickly as possible, with no requirement for families to provide paperwork, unless the death occurred outside the UK and the claim is for more than £500,000.

David Williams (pictured), director of group protection at Friends Life, said: “By introducing this service, we hope to be able to make the process slightly easier.

“We hope to be able to verify the majority of group life claims without requiring the original death certificate, ensuring claims are paid as quickly as possible, with no requirement for the grieving family to provide any paperwork to us. ”