NHS staff want improved benefits communications

Almost half (44%) of respondents felt that employee benefits communications in the NHS need to be improved, according to research by The Voucher Shop.

Its 2013 NHS Employee survey, which was completed by 2,185 NHS staff across the UK, found that only 3% of respondents said benefits communications was excellent.

The research also found:

  • 17% of respondents said that long-service milestones are not being celebrated.
  • 24% of respondents said that long-service milestones were too infrequent.
  • 17% of respondents did not even know if long service was celebrated in their trust.

Kuljit Kaur, head of business development at The Voucher Shop, said: “Media headlines are focused heavily on the need to cut costs, and the brunt of the pressure still lies with frontline staff who are expected to deliver more with less resource.

“HR professionals are aware that talent management and staff engagement are critical elements in delivering organisational efficiently.

“Even with wage freezes, managers can still do more to promote excellent work. Staff recognition need not be a costly exercise. In fact, non-cash rewards such as gifts or vouchers can result in 25% higher work performance than cash incentives. 

“Even simple gestures, such as a thank you, can increase a person’s willingness to help again by 100%.”